995bet11 Privacy Policy
A complete and transparent guide from 995bet11 on how your personal information is collected, stored, used, and kept secure.
995bet11 ("we", "us", or "platform") is a trusted online casino and sports betting service in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy document explains what information we collect when you use our website 995bet11.cam, why we collect it, and how we keep it secure.
Please read this policy carefully. By continuing to use our platform, you are considered to have given your consent to the terms of this privacy policy. If you have any questions, please contact us.
This privacy policy should be read together with our Terms and Conditions. Both documents together form the complete legal framework for use of our platform.
1. What Information We Collect
When you register on 995bet11, play games, or use our services, we collect various types of information. This information falls into two main categories:
1.1 Personal Information You Provide Directly
Information you provide yourself includes:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- National ID card or passport number (for identity verification)
- Residential address
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Messages and enquiries submitted by users via live chat
1.2 Automatically Collected Information
Certain technical information is collected automatically while you use our platform:
- Device IP address and geographic location (country level)
- Browser type, version, and operating system
- Unique device identifier information
- Cookie and session data
- Gameplay history, betting records, and transaction logs
- Site usage patterns — which pages were viewed and for how long
- Referral source (how you arrived at our site)
2. How We Use Your Information
995bet11 uses your information only for legitimate and clear purposes. We never use your information without reason or for unauthorised purposes. The main purposes for which we use your information are as follows:
2.1 Account Management and Verification
- Completing the registration process and keeping your account active
- Age verification — confirming that the user is 21 years of age or older
- Managing the identity verification (KYC) process
- Preventing unauthorised access to your account
2.2 Processing Financial Transactions
- Completing deposit and withdrawal processes
- Ensuring secure payments via bKash, Nagad, Rocket, Upay, and bank transfer
- Managing fraud prevention and anti-money laundering (AML) measures
- Maintaining transaction records
2.3 Customer Service and Communication
- Providing 24/7 support in Bengali via live chat
- Sending important account notifications by email
- Informing you about promotional offers and bonuses (subject to your consent)
- Helping resolve technical issues
2.4 Platform Improvement and Security
- Analysing site performance to improve the experience
- Monitoring patterns related to responsible gaming
- Identifying technical bugs and issues
- Detecting and preventing cybersecurity threats
3. Cookies and Tracking Technologies
995bet11 uses cookies and similar technologies that help improve your browsing experience. Cookies are small data files stored in your browser.
Essential Cookies
These are necessary for the platform to operate. They are used to keep login sessions active, verify security tokens, and enable required form functionality. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand which parts of the site are used most. The information collected is aggregated and anonymous — no individual is identified through it.
Preference Cookies
These cookies are used to store your language preferences, display settings, and other personalised experience options. You can manage them from your browser settings.
Security Cookies
These cookies are used to detect fraud, manage multiple sessions, and protect your account from unauthorised access.
You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.
4. Sharing Information with Third Parties
995bet11 never sells your personal information or shares it unnecessarily for any commercial purpose. We may share information with third parties only in the following limited circumstances:
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your financial transactions. This sharing is limited solely to processing transactions and is governed by the respective payment service provider's own privacy policy.
4.2 Technology and Service Partners
Technology providers that assist in operating our platform (such as server hosting, cybersecurity, and analytics services) — these providers work under our direction and may not use your information for any independent purpose.
4.3 Legal Obligations
We may be legally required to disclose information to authorities under a court order, a lawful request from a law enforcement agency, or applicable law. In such circumstances, we will disclose only the minimum information necessary.
Important: 995bet11 never sells your personal information to advertisers, data brokers, or any other commercial entity.
5. Information Security Measures
995bet11 follows industry-standard security technologies and practices to keep your personal information secure. The key features of our secure platform are as follows:
- SSL Encryption: All data transfers on our website are protected by SSL (Secure Socket Layer) encryption, which keeps your information secure in transit.
- Data Encryption: Sensitive information stored on our servers is kept in an encrypted state to protect it from unauthorised access.
- Two-Factor Authentication: Two-factor authentication is available to protect your account, making it harder for anyone to gain unauthorised access.
- Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be identified and addressed in a timely manner.
- Access Controls: Only authorised staff, and only to the extent necessary, may access your personal information.
- Firewall and Intrusion Detection: Our infrastructure is protected by robust firewalls and intrusion detection systems.
However, complete security on the internet cannot be guaranteed. Even with our best efforts, no digital system is entirely impenetrable. We therefore ask you to remain cautious as well — keep your password confidential and notify us immediately if you notice anything suspicious.
6. Information Retention Period
995bet11 retains your personal information only for as long as necessary. In determining the retention period, we take the following factors into account:
- Active Account Information: Retained for as long as your account remains active.
- Financial Transaction Records: Retained for a specified period after account closure as required by legal obligations.
- Identity Verification Documents: Retained for a specified period after account closure for the purposes of responsible gaming and fraud prevention.
- Live Chat Records: Retained for a limited period to improve the quality of customer service.
- After Account Closure: When you close your account, we retain only the information required to fulfil legal obligations and securely delete everything else.
7. Your Privacy Rights
Every user of the 995bet11 platform holds certain important rights regarding their own personal information. These rights are as follows:
Right to Access Information
You may ask us at any time what information we hold about you and how it is being used.
Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though we may be required to retain some information subject to legal obligations.
Right to Object to Processing
You may object at any time to marketing communications or to certain types of data processing.
Right to Data Portability
You may request a copy of the information we hold about you in a structured, readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact us via live chat or email. We will process your request within a reasonable time.
8. Privacy Protection for Minors
995bet11 is entirely an adult (21+) platform. We never knowingly collect personal information from anyone under the age of 21.
For Ages 21+ Only
If we become aware that a user is under the age of 21, we will immediately close their account and delete all of their information. If you become aware that a minor is using our platform, please let us know.
We request that parents use parental control software to ensure their children do not access online gaming platforms. To learn more about responsible gaming, please visit our Responsible Gaming page.
9. Changes and Updates to the Privacy Policy
995bet11 reviews this privacy policy from time to time and updates it when necessary. If significant changes are made to the policy, we will notify you in the following ways:
- The update date on this page of the website will be changed
- A notification will be sent to your registered email address
- You will be informed of the changes upon logging in to our platform
If you continue to use our services after a revised policy is published, you will be considered to have consented to the new policy. We therefore recommend that you check this page regularly.
If you have any comments or objections regarding any part of this privacy policy, please contact us and we will consider your concerns carefully.
10. Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us using the details below. Our privacy team will process your request as quickly as possible.
Privacy and Support Contact
To learn more about us, visit our About Us page or find answers to common questions on our FAQ page. You can also visit our Responsible Gaming page to learn about responsible gaming.